Tag Archives: webcast

ReadyTalk Joins the GlobalMeet Family

It’s official! The same company that has brought you best-in-class collaboration and webinar solutions for over a decade is getting a fresh look and feel to our product offerings. This summer, ReadyTalk joins the GlobalMeet family to bring you:

GlobalMeet, GlobalMeet Webinar & GlobalMeet Webcast

As part of PGi’s global efforts to streamline its product portfolio, ReadyTalk is getting an upgraded and refreshed look to accompany some amazing new capabilities, product features and packages.

We’ve pulled out all the stops when it comes to designing one of the most intuitive user interfaces on the market today. For busy professionals and marketers on-the-go, we believe that communication tools should enhance your online event and collaboration experience, not hinder it.

With high-quality video and screen sharing, and no downloads required, GlobalMeet allows teams to get meetings up and running faster, improving productivity and decreasing downtime. GlobalMeet Webinar enables business users to quickly and easily create professional-quality events for an unlimited audience size efficiently and affordably.

What this means for you & your teams.

You still get the best of ReadyTalk, but with some additional perks. New enhancements ensure your business is getting the best user experience possible, with the same 24-hour customer support and management you know and love.

Key features of GlobalMeet include:

  • High-quality video and screen sharing: Engage participants “face-to face” and share visuals during your meetings with HD Audio & Video for a rich meeting experience.
  • One-click meeting access: Frictionless meeting entry with one-click access from any browser and device. No need to remember dial in information because the meeting calls you.
  • Flexible audio connections: Instantly connect and seamlessly switch between multiple audio options to ensure a crystal-clear voice experience.
  • Recording: High-quality recording captures video of your meeting, including the meeting panel, chat, and any webcams or screens being shared in the room.

Key features and functionality of GlobalMeet Webinar and GlobalMeet Webcast include:

  • Broadcast HD Video: Available to every user on any device.
  • Polling, Q&A, Surveys and Chat: Interactive features allow the audience to interact and engage with content throughout the event.
  • Integrations: GlobalMeet Webinar’s open API integrates seamlessly with the marketing automation systems and CRMs you already use every day.
  • Analytics: Measure the success of each event with robust pre- and post-event reporting.
  • Self-Service Simulive: Bring pre-recorded content to a live event audience to extend your reach.
  • Network Optimization: Reach 1000s of individuals with minimal impact on your corporate network, which includes real-time access to the quality of a participant’s viewing experience.
  • Testing & Certification: Provide participants with online testing that can be launched directly from the conclusion of your event.

If you’re an existing ReadyTalk customer, don’t worry! Things are business as usual. You’ll start to see the GlobalMeet brand transition into our communications and materials going forward. There won’t be any changes to your day-to-day or billing processes. Better yet, your account manager or customer success manager remains the same. If you are interested in moving to GlobalMeet, contact us.

We’re excited about the evolution of ReadyTalk into the GlobalMeet brand family and hope you’re as eager as we are to embark on the next chapter of our brand journey together.

To learn more about GlobalMeet, GlobalMeet Webinar and GlobalMeet Webcast, contact us.

CloudTalk: SaaS Sales in the Value Rep Business

Patrick Wiley has made his rounds at ReadyTalk for nearly a decade. Starting with the company as an account executive, he’s worked every stage of the buying cycle and continues building partnerships across the U.S. Now Director of Carrier Sales and Business Development, Patrick refers to himself as a “humble expert” in the SaaS and Unified Communications marketplace. Between training for ultramarathons and Ironman races, he loves improving his industry knowledge and building value in the ReadyTalk brand every day in order to win.

Q: Would you say there’s a high degree of problem solving with your job?

A: We work in an incredibly competitive business landscape and every situation is different. Saying that, I must keep my knowledge sharpened to provide the best solutions for our customers and partners. That means that I need to know about other companies’ products and services and figure out the best ways to position our solutions. I’m constantly researching and asking questions. Having a consultative sales approach not only provides a deeper level of trust, but also concludes with the customer buying the right solution to fit their company’s needs.

Q: Who are your primary business partners?

A: I work with over 40 account directors and account managers at the enterprise level. They’re responsible for selling our suite of solutions including a multitude of our competitors’ products. But that’s the great part about my job — I have to know when our product(s) are going to be the best fit for their needs. That’s when it’s very important for me to know every granular detail about our functionality and our competitors. We have four major lines of business, each with their own set of base features. But with every one of our products, there are unlimited combinations of à la carte options suited for each individual buyer. That’s the beauty of our products, they can accommodate so many different users and situations.

Q: Why do you refer to yourself as a “humble expert?”  

A: First off it means I am self aware enough that I don’t know everything. But, I am smart enough to tap into the many incredibly intelligent forward-thinking people I’m surrounded by at ReadyTalk. When I’m brought into a sales discussion I’m there representing more than one company. I speak for the carrier and the representative first, however I do my best to deliver the message with the ReadyTalk ethos which is the “wow” factor. That creates an interesting dynamic because I need to be thoughtful about what all parties can deliver, and even what they can’t. I’m the voice for the carrier team, so giving a measured account of our services is critical to everyone involved. The good news there — ReadyTalk has ALWAYS been customer centric. We tend to act this way naturally.

CloudTalk: Navigating Customer Success

No two accounts are exactly alike — that’s why our customer success team thrives on supporting a variety of cases. Margaret Thomas is ReadyTalk’s Senior Customer Success Manager, and she has a knack for accommodating every buyer type on the cloud. Check out her thoughts on quality service and delivering creative solutions across all of our product lines.  

 

Q: How many years have you worked at ReadyTalk?

A: I’ve been here for seven years but originally started as a strategic account manager. But this isn’t my first rodeo in the web conferencing industry — I also worked for a larger corporation for 10 years prior to ReadyTalk.

 

Q: What do you like most about your job?

A: Every day is different. Every budget is different. Every person is different. I enjoy hearing about a customer’s needs, and then brainstorming with my team to develop the best ways to accomplish their goals. In other words, I offer consultation, training, and onboarding for our accounts so that they’re ready to host a meeting or event. There’s a bit of flexibility in my role because each company has a unique use for our platform. It happens a lot that a customer will say, “Hey Margaret, I want to do x,y,z,” and it’s up to me to figure out the best plan for them.

 

Q: What types of customer interactions motivate you?

A: Whenever I legitimately help a customer and make an impact on their experience. Sometimes a ‘thank you’ email from an account is one of the best feelings. An honest, genuine, appreciation of our work together really goes a long way. Obviously, that’s what I’m here for — but the acknowledgement means that we made a positive difference in their day. It means I didn’t let them down or leave them hanging, and that’s what they want. More importantly, for their sake, they were able to execute effectively based on our guidance.

 

Q: OK, where do you really love to spend your time?

A: The summer is consumed by baseball. Otherwise, I’m with my fam up in the mountains! My husband and our two sons love to get out of dodge on the weekends. We all love the outdoors and it’s why we’re here in Colorado! In the winter, they’re skiing while I read or hit the spa. No complaints! Haha.

Want to take your cloud services to the next level? Give our customer success team a call today!

CloudTalk: Meet Your Web Event Concierge

Time for a little Q&A with one of our ReadyTalkers! Meet Jeff Sheldon, Event Production Manager with four years under his belt in our lovely LoDo Denver office! For a little background, the events management team is responsible for any webcast or webinar customer that wants a little extra treatment before, during, or after their live presentation. The amount of involvement varies from customer to customer — from help with scheduling, to a dry run, to full event moderation.

 

Q: What types of businesses do you work with most often?

A: We spend a lot of time with marketing and sales teams. Often folks that are performing either a product launch or some type of sales webinar. Sometimes they prefer the “white gloves” if they aren’t in a position to conduct the event on their own. Planning and scheduling are big for us. Say the customer doesn’t have time to plan or schedule every detail of an upcoming event. That’s where we come in. We send out links, provision speakers, work with them up until the dry run, and stick around for post-event reporting.

 

Q: Not all days are perfect. Can you think of a time where you had major challenges walking a customer through an event?

A: It’s more about helping them establish a higher level of comfort. That applies to the software itself or just getting over the pre-event jitters so they’re ready to address the crowd. We try and put ourselves in their shoes and it’s surprising how much can change through the course of a call. Part of our job is to walk them through the components of our user interface, but it’s also about calming their nerves in case it’s their first time. Everyone is different, but they often sign up for managed events if webinars are brand new to them.  

 

Q: What’s a great day for you?

A: Being able to work with a new customer that doesn’t know a ton about the controls or using our services. It’s rewarding to watch them go from totally blind and unfamiliar to ready to rock and host a great event. Just today we had someone that was like, “OK I have an event next week and I’m not sure what I’m doing.” Then by the end of our session they were super comfortable. That’s a good feeling because we try and be the “warm blanket.” Haha. I do enjoy getting to know their style of learning, and having them get to know my style of teaching. If the takeaway is a good experience overall — regarding the customer support AND their webinar presentation — it’s a win for everyone. Word of mouth goes a long way.

Want assistance with your next event? Say ‘hi’ to Jeff and our crew with concierge services!

Engage Participants Even Online

Training sometimes needs some revamping. Nothing needs revisiting more than employee training programs, including onboarding. It’s important to keep workers interested and, frankly, awake. As an employee, there’s nothing worse than having your busy work day interrupted to sit through a boring, non-interactive training session with an instructor who clearly doesn’t want to be there.

The difficulty is that employee training and continuing education credits (CPEs) are frequently required in most industry settings. Yet, instead of requiring your workers to sit through hours of boring PowerPoint slides, why not take their learning online? Here are a couple of ways webcasting will help you engage your workers online and put the fun back in your training sessions:

Webcasts are great for big groups

Do you have to train dozens of employees each week? Are you consistently onboarding new employees or holding monthly training programs? Webcasts are perfect for big groups and for companies that must frequently train groups of workers.

training onlineInstead of worrying about reserving your conference room, working around’ employees’ schedules and having participants miss classes, why not just hold a webcast? This way, they can get engaged from the comfort of their own home. You can make them available live or on-demand, making training sessions far more flexible for your students.

They also work great for less extroverted workers as well, as they may feel more comfortable asking questions over their computer than in a large classroom full of other employees.

Webcasts allow you to add FUN, interactive elements

One of the best advantages of using webcasting for employee training sessions is that you can add interactive elements, such as polls, chats, Q&As and social collaboration tools. This way, employees can get engaged in meaningful ways that best suit their current comfort level.

These elements work best with younger generations that may have grown up with smartphones, video tools and other interactive media. Not only will they feel at home, but they will know you are going out of your way to make their training engaging, which shows that you value their time and commitment.

Find out more about webcasting and how it can provide your trainers information about CPE credits.

Learn More About Webcasts