VoIP Frequently Asked Questions

How do I turn VoIP ON or OFF for my access code?

  • Log into your ReadyTalk Conference Controls.
  • Select the Options button from the toolbar.
  • In Options, select the Audio tab.
  • Select the box labeled Allow future participants to use computer microphone and speakers.
  • Click OK.
  • VoIP will now be an option for you and your participants on your next meeting.
  • To turn VoIP OFF simply uncheck the same box and click OK.

How do I start a VoIP audio connection as a Chairperson?

  • Log into your ReadyTalk Conference Controls.
  • Click the Use Computer option on the left side under Audio Controls.
  • From the Mic and Speaker dialog box, select your hardware from the drop down menu.
  • Click Select and Continue.

How do I instruct my participants to join VoIP?

  • Once you have started your audio and web meeting, your participants will have the option to join with a VoIP connection directly from their participant application.
  • Instruct them to select the Audio button at the top of the participant window.
  • Select Use your Computer Mic and Speaker
  • Select their available microphone.
  • The participant will automatically join the audio meeting.

What are some best practices for using VoIP in my meeting?

  • For the best possible quality, we advise you and your participants to use a USB headset, not a computer mic and speakers alone.
  • If possible, you should test your audio hardware prior to a live VoIP call in order to ensure everything is set up correctly.
  • We recommend our VoIP solution to be used on calls with 25 or fewer participants. However, we can accommodate VoIP calls up to the on-demand audio capacity limit, which varies based on your subscription type.
  • For participants to be able to join via VoIP, you must start the audio and web meeting.
  • At this point in time, ReadyTalk VoIP is a desktop/laptop solution only. It is not available in our iOS application.
  • For the best possible quality, we recommend you and your participants mute your microphone when not speaking or if just listening. This will limit the background noise on your audio call.

My call quality isn’t as good as I expect. What can I do?

While ReadyTalk provides a high quality, low bandwidth VoIP experience, we will always be constrained by the speed of the network connection available to you and your participants. To limit quality and delay issues, we recommend a minimum bandwidth of 1.5 Mbps (megabits per second) for you and your participants.

If you do not think it is a bandwidth issue, you can improve quality by:

  • Use a USB headset, not a computer mic and speakers alone.
  • Mute your microphone when not speaking or if just listening.
  • Use VoIP with 25 or fewer participants.

If either party is experiencing a lower quality than desired VoIP connection, you can always switch the call to our toll-free dial-in conferencing service. As a chairperson, simply click the “Switch to Phone” button. This action will end your VoIP call, but will keep the audio meeting running while you dial-in or use our audio quick start feature. Your participants can simply end their VoIP connection by clicking “Disconnect” and use the dial-in information provided under the “Audio” button.

*Please note that depending on your subscription type, there maybe a fee for using VoIP. Please contact your account manager for details.