ReadyTalk Account Information

The Federal Universal Service Fund (FUSF) is a required fee that all telecommunications carriers and audio conferencing providers pay as required by the Federal Communications Commission (FCC). This fee only applies to audio conferencing. Your web conferencing, recording hosting and other one-time service charges are not subject to this fee. To learn more about the FUSF mandatory telecom fee, go to the Universal Services Administration Company website.

Download ReadyTalk's W-9 form.

ReadyTalk Customer Care can change your invoice format to print, email or both.

You may find invoice copies via our Administration Center. If you are not currently enabled to use this feature, Contact ReadyTalk Customer Care.

Your current balance due will be listed on the first page of your invoice. If you believe a payment has been made that would affect the listed amount and you will need an updated balance, Contact ReadyTalk Customer Care.”

Contact ReadyTalk Customer Care to add a billing contact or change your address.

If you have questions about your current audio and web conferencing rates, please contact your account representative or Contact ReadyTalk Customer Care.

The service fee was added for all ReadyTalk services starting in August 2017, and notice was listed in our July 2017 invoice. The total service fee is 5.6% and is applied to the pre-tax value of all services.This fee is to cover the cost of continuing to maintain and support the current high levels of service. ReadyTalk is continuously working to develop a more efficient service and support organization. The Service Fee has been implemented to make-up a portion of the cost of this support without raising rates.

Recording Hosting Fees are charges to store recordings within the Conference Center. They are charged if you do not delete your recording before 11:59pm Mountain Time on the day it was created. If you wish to avoid these charges, you can download your recording and then promptly delete any recordings you do not want to keep from your Conference Center. Recording Hosting Fees are pro-rated, so they will stop accruing the day your recordings are deleted. Note – as Recording Hosting Fees will continue to accrue as long as recordings are hosted, you may see recordings listed on your invoice that were created before the previous month. This is because the charge is for the time the recording was hosted in the past month, not for the time it was created.

The First part of the invoice reflects the total balance due, as well as any previous balance or past payments. The Second part lists the details of charges specific to individual Access Codes. The Third part reflects a detailed breakdown, showing the usage by access code for each charge.

The third part of your invoice will show a breakdown of charges for specific meetings. To see more detailed reports for each meeting, login to the ReadyTalk Conference Center, using the access code associated with the meeting (note you will also need the passcode to login to Conference Center). Select View Reports on the left side of the page. You will find web meeting details under the Meetings subtab, and audio meeting details under the Audio subtab.