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As competition for your products and services continues to grow the customer experience is becoming the next battleground to differentiate your company and grow your business. In this webinar learn how companies are leveraging cloud computing and social media to build a customer centric company that builds loyal customers and drives profitable growth for your business.
Take away best practices on:
- How providing a great customer experience can deliver quantifiable financial impact
- Process and technology consideration for building a customer centric enterprise
- How to combine social media monitoring with CRM to improve customer service
We hope you can join us for this informational session. If you have additional questions you'd like our speaker to address during the presentation you can fill them in below.