Quality or compliance audits are one of the most powerful tools available to a franchisor. Yet many franchise systems experience little or no improvement from their audits. This session will focus on the design, process and technology of a quality or compliance audit and how to get the biggest benefit for your franchise system.
Archived ReadyTalk Webinars
Missed a recent webinar? Want to review the content from a past session? Check out the ReadyTalk Webinar Series archives for recordings of past events. Access to the archives is free and a great way to review session tips or check out webinars that you missed.
This month's speaker is brought to you by Xegy.
Kathy Larson co-founded the company behind Xegy/Franchise Roadmap in 1998. The company has pioneered Software as a Service (SaaS), mobile technologies, and offline reporting for process management. Larson has 25 years of experience consulting in the areas of sales, branch operations, performance management, certification processes, and customer service with organizations including Kinko's, Boston Market, Grease Monkey, and Safeway Restaurant Group.
Join Kris Smith, Paul Barron and Rob Simon as they discuss communication with people on the go. Listen to the experts as they show you how the simple technique of podcasting—delivering your message to listeners on their schedule—can help extend your reach, create more leads, educate your staff and communicate more effectively. Each speaker will bring his unique insider's perspective of podcasting and share how businesses can benefit from this useful application.
Kris Smith is Founder and CEO of Palegroove.com. On February 17, 2005, Kris opened Palegroove Studios, the first podcast production company. Since then Palegroove Studios has consulted and produced podcasts for many clients including MTV Networks, NASCAR racing teams and NFL Players. Smith has also authored articles for podcasting websites, been interviewed and highlighted by numerous media on the topic like The New York Times, NBC, FOX and Detroit Free Press.
Rob Simon is the founder and president of BurstMarketing, a podcast publishing company that creates, distributes and promotes audio and video podcasts that burst across the new distribution network of portable media devices, from iPods to laptops to cell phones. Rob is a published author and a frequent speaker on new media.
Paul Barron is an expert in understanding the dynamics of a very special industry—one that focuses entirely on the comfort levels of consumers. Paul has more than 12 years experience in online new media development and has launched new media web-based content and vertical solutions for a business to business community with revenues of more than half a trillion dollars.
Ken Molay, president of Webinar Success, presents tips to help you become a more effective online speaker. Presenting on a webcast or webinar is fundamentally different from speaking in front of an in-room audience. Since you and your audience cannot see each other, your vocal style and the way you interact with the web conferencing software determines how you are perceived.
You will learn how to prepare a presentation that complements the web environment and how to deliver it with confidence and professionalism. Discover ways to consciously adjust your vocal style in order to build rapport with your audience. Identify common presentation errors that can detract from your message.
As an added benefit, attend this event and receive a free speaker evaluation form that can be used to help identify strengths and weaknesses in your own presentation style.
This seminar is appropriate for anyone who delivers public presentations over the web. It is valuable for those currently using webinars in their business and for those just getting started with webinars as a new communications medium. A live question and answer session will let you guide the session to concentrate on topics of the most interest and benefit to you.
What the audience will learn:
- How to set up your physical environment for an online presentation
- Tips and tricks for improving your vocal style
- How to script and practice a presentation to build comfort and confidence
- Common presentation errors that drive your audience crazy
- How to work with online slide presentations
- Effective audience interaction techniques
Ken Molay has been producing and delivering business webinars since 1999. His background in public speaking, radio, stage acting, and corporate training has given him a unique perspective on what it takes to create and deliver compelling and effective presentations.
Ken has a background in software development and marketing, working for companies such as Advanced Micro Devices, Syntelligence, Blaze Software, Brokat, HNC Software, and Fair Isaac. He has acted as development manager, product manager, and product marketing manager. In more than 20 years of professional experience, Ken has presented public sessions at numerous industry conferences, as well as presenting information to customers, sales prospects, industry analysts, and the press.
Currently Ken offers consulting services through his company Webinar Success. He also maintains the industry's only vendor-independent blog dedicated solely to issues, news, and tips related to web conferencing and its applications.
It's almost the fourth quarter--will you hit your numbers? Did you achieve your key initiatives? If you are similar to the majority of business owners, managers and executive directors, you'd probably like to be further along towards accomplishing your 2007 goals. Don't despair, you still have three more months to finish strong.
A good strategic plan provides a business with the roadmap it needs to pursue a specific strategic direction and set of performance goals, deliver customer value, and be successful. However, this is just a plan; it doesn't guarantee that the desired performance is reached any more than having a roadmap guarantees the traveler arrives at the desired destination.
That is where the art of execution comes in. Learn how to keep the momentum of your strategic plan alive through best practices, tips and the how-tos of execution. Whether you have a strategic plan or not, this session will provide you with practical tools to boost your business performance.
Erica Olsen is the founder and Vice President of M3 Planning, Inc, a strategic planning firm that works with growth-oriented organizations to develop and execute their strategies. Erica holds a BA in Communications and an MBA in International Management from Thunderbird.
Her clients include Miller Heiman, EDAWN, Hallelujah Acres, Austin Radiological Association, Northern Nevada Business Weekly, Washoe County and University of Phoenix. On her way to becoming a serial entrepreneur, M3 Planning is the fourth business she has helped found.
Under her guidance, M3 launched a web-based strategic planning system called MyStrategicPlan.com. With her online strategic planning system, any organization, regardless of size and budget, can build a plan in a matter of weeks (or even days). MyStrategicPlan is just one of several online strategic planning systems developed by Erica’s company M3 Planning. Through M3 Planning’s online client base and onsite strategic planning facilitation work, Erica has developed and reviewed hundreds of strategic plans for organizations across the country.
Most recently, she authored Strategic Planning For Dummies as part of the For Dummies series. In addition to Strategic Planning For Dummies, she has co-authored Strategic Planning Made Easy: A Practical Guide to Growth and Profitability and contributes regular columns to local, regional and national business publications.
She’s frequently tapped to lecture at the University of Nevada, Reno and the University of Phoenix in Reno on management and planning topics. She hosts workshops and has spoken at conferences nationwide.
Blogging, Podcasting, RSS Feeds, Social Media, Word of Mouth, Viral Campaigns, Search Engine Optimization, Pay Per Click...all tools in the online conversation. James Clark from Room 214 discusses online marketing strategies to enter and capture the conversation.
James Clark is a social and conversational media expert, blogger, podcaster, speaker, author, and corporate trainer.
He is the co-founder of Room 214, Inc., a search marketing and social media agency focusing on delivering high search visibility campaigns through its Search Visibility Programs.
James was a previous public relations agency owner, with deep experience in messaging, branding, and product launches. James took his years of experience in public relations and shifted his focus to social media applications (blogs, podcasts, RSS, MySpace) to help clients drive sales, awareness and brand recognition through Room 214's Capture the Conversation methodology for online communications, high search visibility and word of mouth marketing campaigns.
On May 1st 2007, China released a new franchise regulation with the intent to make it easier and quicker for international franchises to gain access into the China market. With the upcoming 2008 Summer Olympics in Beijing, many American companies are anxious to have a presence. However, the new rules are extremely confusing, and franchisors need to be sure they understand them before stepping into the country.
Jeff Brimer, of counsel with Denver's Snell & Wilmer LLP concentrates in domestic and international franchising and distribution. His experience includes franchise documentation, registration and disclosure; and business organizations, contract negotiation, finance, taxation, intellectual property, securities, human resources, retailing, construction, hotels and real estate development.
Professional Recognition and Awards
Named Chambers USA: America's Leading Lawyer for Franchising
International Who's Who of Franchise Lawyers
Franchise Times Legal Eagles
NEW Research: Business Technology Web Seminar
Business technology marketing is challenging. Marketers must reach multiple decision makers, competition for attention is fierce and the variety of lead generation media is staggering. How do you as a B-to-B marketer address these challenges?
Based on new research from their Business Technology Benchmark Guide, MarketingSherpa has done it for you. Join us for a web seminar from the leaders in marketing research, as they present findings from the new edition of their "Business Technology Benchmark Guide". In this seminar, you will learn:
- Which tests and tactics get the best ROI...and which get the worst
- How to influence key decision makers to allocate budget dollars
- Enlightening eye tracking results to share with your web design team
As Research Director for MarketingSherpa, Tornquist conducts primary research studies as well as gathering and evaluating marketing, advertising and PR statistics data from thousands of sources. He uses this data to create MarketingSherpa's annual Benchmark Guides for Email, Search and Business Technology Marketing, among other reports.
Tornquist has been a featured speaker at events held by the Advertising Research Foundation, the Direct Marketing Association, Web Marketing Association, TechTarget and KnowledgeStorm, among many others. He has been quoted in a variety of publications, including The Wall St. Journal, BusinessWeek and Inc. Magazine, and appeared on CNBC's Street Signs.
Prior to joining MarketingSherpa, Tornquist co-founded Bluestreak, the pioneering marketing technology company that started out in rich media and grew to become one of the industry's largest ad servers. He also co-founded and ran marketing for technology start-ups 9th Square Inc. and Waterworks Interactive Inc. as well as his own marketing and public relations consulting company.
As the Training Director for ReadyTalk, Shawn Cardinal is an expert in conducting and managing web seminars. He has served as a moderator and a master of ceremonies for hundreds of events and has taught thousands of people how to create their own events.
His training style is energetic, engaging and delightful. Shawn has a knack for making the most technologically challenged customers feel comfortable and confident when conducting their own events, and is delighted to share his expertise with a new audience.
Shawn has a background in radio voiceover work, advertising sales, direct-mail and newspaper publishing and finance. He also owned and operated his own mobile disc jockey company.
As brand leader of Moe's Southwest Grill, one of the fastest growing fast-casual restaurant concepts in America, Matt Andrew will lead an engaging, interactive roundtable discussion on Managing Fast Growth—Moe's style. Andrew will inspire discussion around the critical infrastructure needs of a rapidly growing franchise, from establishing co-ops and an FAC, to hiring outside agency support. He will highlight the importance of customer service, franchise support and training and how putting passion behind each key business initiative can drive the success of your business. Andrew will also cover knowing when to consider growth strategies like area developers, retail channels and international expansion. Learn this and much more during this session from a company that is considered one of the most talked about concepts to hit the national landscape in years.
As one of the five original members of the Moe's Southwest Grill team, and a long-time executive at Raving Brands, Matt Andrew is now brand leader for one of the nation's fastest growing restaurant concepts that operates more than 350 fast-casual restaurants throughout 38 states.
Andrew oversees all aspects and operations of the Moe's brand and system and plays an active role in daily operations. He leads all areas of the Moe's business including corporate strategy, marketing, finance, franchise support, training and customer service.
Prior to his current position, Andrew served as Raving Brands' vice president of corporate strategy and services, and was responsible for managing financial, legal, human resources and corporate administration functions for all of the Raving Brands system. Prior to that role, Andrew helped to build the company's finance and public relations departments from scratch, and contributed greatly to the success and growth of Moe's and the other Raving Brands.
Before joining Moe's, Andrew served as director of corporate development for headhunter.net, now known as careerbuilder.com, an Atlanta-based job search board. There he developed joint ventures with technology firms enabling the company to expand their services to a multitude of leading Web-based companies.
Andrew, who lives in Atlanta with his wife, earned an undergraduate degree in finance from the University of Florida.
How do Best Companies do it?
Join Hal Adler, President of Great Place to Work Institute, to understand the essential ingredients and framework for creating a great place to work and what makes this year's "50 Best Small & Medium Companies" so great.
What will I learn?
Mr. Adler's presentation will:
- Provide examples of workplace practices at "best companies to work for."
- Examine the business case for building and sustaining a great workplace.
- Suggest everyday strategies for building a strong foundation of trust between managers and employees.
- Offer insight into how the Great Place to Work Institute selects their annual "Best Companies" lists — including the "50 Best Small & Medium Companies to Work for in America", recognizing companies with between 50-999 employees, and FORTUNE's 100 Best Companies to Work For, recognizing companies with more than 1,000 employees.
- Share what companies gain from participating in the survey and selection process.
Who should attend?
Senior leaders, managers, and supervisors of organizations aspiring to improve business performance by creating a great workplace.
Hal Adler is the President of the Great Place to Work Institute. In this role, Hal provides leadership and strategic direction for the Institute.
Hal came to the Institute in 2004 with a background in consulting, training and leadership development, and has distinguished himself in service to clients, through his public speaking and in the customized design and delivery of workshop and training programs. Hal continues to work with clients on matters such as building and sustaining trust, management training and development, executive coaching and change management.
Hal is a regular keynote speaker and presenter at professional association conferences such as SHRM, ASTD, and the Human Capital Institute. Hal addresses topics such as:
- Organizational change
- Building trust and creating a Great Place to Work
- Senior leaders' role in creating a great workplace
- Change from within: The critical role of the mid-manager
Prior to joining the Institute, Hal was the founder of the Training Arts Institute, and his professional career also includes leadership positions with the Center for Talent Retention, a management training and development firm, and Manpower, a global HR Consulting and staffing business. He was also the owner of 3RING, a restaurant in the heart of San Francisco's restaurant row.
Hal received his degree in music from SUNY Purchase in New York, and studied conducting while attending graduate school at The Boston Conservatory of Music. It was as a professional orchestra and choir conductor that Hal recognized the critical role that trust within an organization plays in efficiency, productivity, and performance at work.
Michael Lenzini, CEO of Scenario d, LLC, will cover the top 10 ways you can market and promote your product or service online. Following the framework set forth by Dr. Burnett last month in Part I, Mr. Lenzini will expand on the concept of Framing Dimensions and how to get the right message to the right customer at the right time.
Michael Lenzini is CEO and Managing Member of Scenario d LLC. He has over 30 years of entrepreneurial experience, has started and run six companies successfully and is Adjunct Professor at Daniels College of Business, University of Denver.